“Sometimes being too transparent can be a bad thing.” We disagree. A core value of Context.IO is being as transparent as possible. If we do the right thing and have no secrets with our partners, we’ll both know where we stand and together we can make great products.
This core value can be seen in action with our support. We set up status.context.io to keep developers posted on any issue which might affect their applications. It’s just the first step though. In the months ahead we’ll be rolling out more metrics and tools for developers to monitor the performance of their API calls.
The status page displays the current state of our overall system as well as the API, syncs, and WebHooks. If any of those features are delayed or impaired, the page is updated immediately. The Context.IO status site and our notification emails will alert you if any of our endpoints are unavailable, there’s an increase in error responses, and if syncs or WebHooks are experiencing slowness. Our status page also allows you to view incident history if you need to research past issues.
If you have not already done so, we highly encourage you to register for our status alerts. You can receive the notifications via email, text message, RSS feed, or all three! Messages are only sent when incidents are opened and resolved. The alerts will provide incident details and a resolution time frame, if one is known.
We’ve invested a lot upgrading our infrastructure and underlying code to provide even greater performance and reliability. We rarely experience system wide issues but if an issue does arise, we will notify you as soon as possible via the status page.